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If you are not satisfied with the way your test was conducted,
please let your local Vehicle and Operator Services Agency
(VOSA) office know.
This enables VOSA to make sure MOT test stations are providing
a good service. Contact the VOSA area manager at your local
office. The address is shown on the fees and appeals poster
at your MOT test station or you can ring our MOT enquiry line
on 0845 600 5977.
What if you disagree with an MOT result?
If you disagree with the test result firstly discuss it with
the test station if possible, and do not let anyone carry
out repairs to your vehicle.
What if I think it has wrongly failed?
You must complete an appeal form (VT17) obtainable from any
MOT testing station or by calling the Vehicle and Operator
Services Agency (VOSA), on 0845 600 5977. Completed forms
need to be returned to VOSA within 14 working days of the
test along with a full test fee. VOSA will then offer an appointment
within 5 working days to recheck your vehicle. If your appeal
is successful some or all of the test fee will be refunded
to you. Do not have your vehicle repaired before your appeal
is considered, as any change to your vehicle may affect the
outcome of the appeal.
Can I fix the vehicle myself?
VOSA will supply you with an inspection report listing any
vehicle defects and advisory items following their check of
the vehicle. Anyone can repair the vehicle, but all rectification
work will be assessed (using the criteria specified in the
MOT inspection manual) before an MOT certificate is issued.
What if I think it has wrongly passed?
These cases usually relate to recently purchased vehicles
and you should let VOSA know as soon as possible. VOSA will
then offer an appointment within 5 working days to recheck
your vehicle without charge, provided:
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